Privacy Policy

Last updated: November 2025

1. Introduction

Fern Leaf Care Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.fernleafcare.org.uk, contact us, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Fern Leaf Care Ltd
Registered in England and Wales
Company Number: 11339003
Registered Office: 52 Bedford Road, Ilford, IG1 1EL

We provide supported living and residential care services for adults, promoting independence, dignity, and wellbeing.

If you have any questions about this policy or how we handle your information, please contact us at:
Email: care@fernleafcare.org.uk
Telephone: 02089118696

3. Information We Collect

We may collect and process the following types of information:

Information you provide directly:
When you contact us via our website, phone, or email (for example, your name, email address, phone number, and any details you provide in an enquiry form).
Information automatically collected:
Technical data such as your IP address, browser type, operating system, and pages visited. This helps us improve our website performance and security.
Cookies:
Our website uses cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies if you prefer (see section 7 below).

4. How We Use Your Information

We use your personal data for purposes such as:

Responding to enquiries and providing information about our services
Managing care referrals and service enquiries
Maintaining internal records for compliance and monitoring
Improving our website and services
Meeting our legal and regulatory obligations

We will not use your data for any purpose that is incompatible with the above.

5. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

Consent: when you voluntarily provide information via our website or forms
Contract: when we need to provide or arrange care and support services
Legal obligation: when required to comply with laws and regulations (e.g. safeguarding, CQC compliance)
Legitimate interests: for service improvement, communication, or administrative purposes

6. Data Retention

We only keep personal data for as long as necessary for the purpose it was collected.
When data is no longer required, it is securely deleted or anonymised in line with our retention policy.

7. Cookies

Cookies are small files stored on your device that help websites operate efficiently.
We use cookies to:

Remember your preferences
Analyse website traffic
Improve user experience

You can choose to accept or decline cookies through your browser settings. Declining cookies may limit some website functions.

8. Data Sharing and Security

We will never sell or rent your personal information.
Your data may be shared with:

Regulatory bodies such as the Care Quality Commission (CQC) or Local Authorities, where required by law
IT service providers who help us operate our systems (under strict confidentiality agreements)

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Your Rights

Under UK GDPR, you have the following rights:

To access the personal data we hold about you
To request correction of inaccurate information
To request erasure (the “right to be forgotten”) where appropriate
To object to or restrict processing
To withdraw consent (where applicable)
To lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

10. External Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies.

11. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website, with the date of the last revision clearly shown.

12. Contact Details

Fern Leaf Care Ltd
Registered Office: 52 Bedford Road, Ilford, IG1 1EL
Company Number: 11339003
Email: care@fernleafcare.org.uk
Website: www.fernleafcare.org.uk